GoMoto updates self-serve kiosks for auto dealers

2022-06-27 17:40:38 361

GoMoto, which provides digital solutions for automotive dealerships, has updated its self-serve kiosks, according to an email to Kiosk Marketplace.

The updated kiosks include the Virtual Service Advisor (VSA), the 365 and the Express Service.

The Virtual Service Advisor (VSA) provides a DMS-connected self-service customer check-in solution. The solution includes phone number and email capture/update capabilities, real-time information on factory recall notices, trade valuations, transaction documents, upsells and recommended services, and a back-end analytics dashboard. The kiosk comes with an antimicrobial touchscreen cover.

The 365 kiosk is an outdoor model that allows customers to drop off or pick up their keys when it is most convenient for them — any day and any time. With no screen, customers interact with the machine via mobile app and dealerships can place these units in areas that were traditionally unavailable due to a lack of connectivity.

The Express Service kiosk is a combination of the VSA and 365 kiosks that allows customers to have a self-led service check-in, check-out, key drop and pick-up experience all from one place. Typically placed in a vestibule, the kiosks come with an antimicrobial touchscreen cover.